Delete your Zawj Match account
You can delete your Zawj Match account and personal data at any time. You can do it inside the app, or by email if you no longer have the app or cannot sign in.
Option 1: Delete in the app
- Open Zawj Match and sign in.
- Go to Profile and open Settings (the gear icon).
- Scroll to Account actions and tap Delete Account.
- Read the summary of what will be deleted and tap Continue.
- Enter your password and tap Delete my account.
Nothing is deleted until your password is confirmed. If you have forgotten your password, tap Forgot your password? on the same screen to get a reset email, or use Option 2.
Option 2: Request deletion by email
Send an email from the email address you used to register to:
Use the subject "Delete my account". You do not need to give a reason. If you write from a different address, we will ask you to confirm the request from your account email before we delete anything, so that nobody else can delete your account.
We confirm receipt within 7 days and complete the deletion within 30 days. Everything listed below, including the items that the app deletes straight away, is then deleted by our team.
What is deleted, and when
Straight away, when you delete in the app
- Your sign-in (email and password) is deleted. You can no longer sign in.
- Your profile is hidden from every member and removed from Discover and profile-ID search.
- Every personal detail is removed from your profile: your name (replaced by "Deleted member"), initials, profile ID (for example SM-XXXXXX), date of birth and age, city, country, hometown, residence, nationality, ethnicity, languages, height, marital status and children, education, occupation and field of study, family details, religion, sect, caste, all your answers about religious practice, "about me", what you are looking for, your phone number and any featured placement.
- Your photo files (originals and blurred copies) and your ID and selfie image files are permanently deleted from our servers.
- Your photos are removed from the app: your photo list, the blurred copies, the list of members you approved to see them, and the private record that holds the links to your original photos are all deleted. The app no longer shows your photos to anyone.
- Your WhatsApp number and WhatsApp button are removed. Your guardian (wali) details are removed from your profile and from your private account record.
- Your email address, your private phone number and your guardian's contact details are removed from your private account record.
- Your match preferences are deleted.
- Your identity-verification request (the record that links to your ID and selfie images) is deleted.
- Guardian invite codes you created, and photo-access requests you sent or received, are deleted.
After this, only a hidden "Deleted member" placeholder is left, and only our team can see it. It holds no personal details: an internal account number, whether the account was a brother's, sister's or guardian's, the join and last-active dates, and account-status flags (verification result, trust score, profile review, and any report or suspension flags).
Within 30 days, by our team
The app cannot delete some things by itself. Our team deletes them by hand within 30 days of your deletion:
- The hidden "Deleted member" placeholder records described above.
- Only if you used a version of the app released before 9 October 2026: photo, ID and selfie image files that it stored with our previous image provider, Cloudinary. The app removes every link to them straight away; our team deletes the files themselves.
- Proposals you sent or received, blocks you made, and guardian invite codes you used as a guardian.
What we keep, and for how long
| Information | Why we keep it | How long |
|---|---|---|
| Messages you already sent in a conversation | They were delivered to the other member and form part of their copy of the conversation. You can no longer see or reply to them. | Until the other member deletes their account, or until you ask us to remove a specific message and we agree it should go |
| Safety reports you made or that were made about you, and the reported content | To protect other members and handle any follow-up or legal request | Up to 12 months after the report is closed |
| A minimal record of a suspension for a serious violation (email address and reason), which our team writes down when it suspends the account | To stop banned users from re-registering | Up to 24 months |
| Emails you sent to support, including your deletion request | To show we handled your request | Up to 24 months |
| Information we must keep by law, or for an active legal claim | Legal obligation | As long as the law or claim requires |
| Backup copies, if any exist | Backups are overwritten on a schedule | Up to 30 days |
Messages you received were written by other members and may stay visible in their copy of the conversation until they delete their own account.
Profiles listed by Zawj Match
Some profiles are listed by our matchmaking team at the person's own request. They are marked "Listed by Zawj Match" and have no app account. If a profile about you is listed by Zawj Match and you want it removed, email contact@zawjmatch.com with the profile ID shown on it (for example SM-XXXXXX). We remove the listing, its photos and its WhatsApp number within 7 days.
Want to delete only some data?
- Photos: Settings → Edit Profile, then remove the photo. To have the image file erased from our image storage as well, email us.
- WhatsApp number: Settings → Privacy Controls, switch off "Show WhatsApp button on my profile" and save. The number is removed.
- Hide your profile without deleting it: Settings → Privacy Controls, then turn off discoverability or set visibility to hidden.
- Anything else (for example verification images): email contact@zawjmatch.com and tell us what to delete.
For more detail, see our Privacy Policy.